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Privacy Policy

Last updated: April 3, 2026

1. Information We Collect

We collect information you provide when booking services, creating an account, or signing our service agreement:

Name, email address, phone number, home address
Pet information (name, breed, age, medical history, behavioral notes)
Emergency contact information
Veterinarian contact information
Payment information (processed securely; we do not store card numbers)
Photos and videos of your pet during service

2. How We Use Your Information

To provide and improve pet care services
To communicate about bookings, schedules, and updates
To send visit reports, photos, and invoices
To process payments
To contact emergency contacts or veterinarians if needed
To improve our services and website

3. Information Sharing

We do not sell, rent, or share your personal information with third parties except:

With your veterinarian in case of emergency
With payment processors to complete transactions
As required by law

4. Photos & Media

With your consent (given in the service agreement), we may use photos and videos of your pet for our website, social media, and marketing. You may opt out at any time by contacting us.

5. Data Security

We implement reasonable security measures to protect your information. However, no method of electronic transmission is 100% secure. Account data is stored locally on your device and is not transmitted to external servers unless you use third-party payment services.

6. Your Rights

Access your personal data at any time through your client portal
Request correction of inaccurate information
Request deletion of your account and data
Opt out of photo/media usage at any time

7. Cookies & Tracking

Our website uses localStorage to save your preferences and session data. We do not use third-party tracking cookies or analytics at this time.

8. Children's Privacy

Our services are not directed at individuals under 18. We do not knowingly collect information from minors.

9. Changes

We may update this policy periodically. Changes will be posted on this page with an updated date.

10. Contact

Questions about this privacy policy? Contact us:
GenusPupClub
Genuspupclub@gmail.com
(804) 258-3830